Your order will be shipped within 3 working days from purchase and receipt of cleared payment. In the unlikely event that an item has sold out it will be ordered for you and shipped within 5 - 7 working days. All body jewellery orders are shipped well packaged in padded envelopes.

We currently ship to the UK & Europe, the cost of shipping is £2.95 for recorded delivery. Shipping is free to the UK for orders over £30.00. Please contact us for a shipping quote outside of Europe. (We are not responsible for any import duties or taxes which may be applicable)

If there is no one to sign for the delivery the postman will leave a card and the order will be taken back to your local sorting office. The card will explain what your options are for redelivery or collection. The sorting office usually hold items for a week and then they return them to us, if this happens we will get in touch with you to discuss arranging redelivery costs.

In the unlikely event that an item is out of stock on receipt of your payment, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

RETURNS POLICY:

You may cancel your order at any time within 7 days of placing your order with us and we will give you a refund of the price paid (excluding carriage costs and/or other surcharges which are non-refundable). It is a pre-condition to our acceptance of these unwanted goods that they are returned in an unused condition, complete, unopened and in a re-saleable condition; the refund will be given after the item has been received and inspected.

You may return any item to us within 7 working days from delivery provided that you tell us within 2 working days after the day on which you received the products that you intend to return the item for:

• a full refund of the purchase price, minus the shipping, gift packing, or other charges.

• a product exchange.

The item must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.

In the interest of hygiene reasons, we cannot refund or exchange earrings or body jewellery. This does not affect your statutory rights.

Please Note: if products purchased from us are found to be returned due to accident, neglect or misuse you will not be entitled to a refund or replacement. In such circumstances, we will notify you and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.

We are bound by law to report any suspected illegal activities to the authorities and will have no hesitation in doing so should we deem it necessary.

The Returns Process

STEP 1. – Notifying us of your intention to return your order.

Notification of your intention to return any goods within the period of 7 working days after the day of delivery can be done by emailing us or using the Contact Us section of the Site with your order details. Please note that we cannot accept returned goods that we reasonably believe have been used.

STEP 2. – Returning the product(s).

Please ensure that the returned parcel is properly sealed, and that you have included the original dispatch note. We strongly recommend that the parcel be sent by a recorded delivery service, (one that requires a signature upon receipt). You should retain the recorded delivery receipt in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.

STEP 3. – Processing the refund.

We will process the refund within thirty (30) days of receiving your notification that you would like to return the products provided that you have returned the goods to us in their original unused condition within 7 working days from delivery. You will receive e-mail notification of your refund.

By placing an order with us you are agreeing to the above terms and conditions.